![]() The project can be completed within eighty-one days. The research resulted there are four factors that cause delays which are System, Skill, Supplier, Surrounding. ![]() Critical Path Method (CPM) is used to identify which activities are included in Critical Path, which can shorten its duration by using Crashing Project with POM-QM as an analysis tool. Furthermore, The analysis methods that are used in this research are Cause and Effect Diagram Method as an analysis tool to identify the factors that cause delays, especially on the service industry. The research method used is Mixed Method, and the direct interview is used for data collecting method. ![]() This study aims to identify the causes of delays of the project, to know the duration of time of completion and critical paths of the project, and acceleration time as well as the cost of Fiber Optic Installation Project on Pre-Sales division at PT XYZ.
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